Google NewsAmazon axes more than 100 customer service managers  FortuneAmazon layoffs hit customer service representatives  QuartzWhen the customer is not always right  Financial TimesCompany Webinars; POS, Non-Agency Products; STRATMOR and Customer Service; Freddie and Fannie News  Mortgage News DailyThis Floating Hotel Boasts 100% Perfect Guest Reviews  Thrillist24 customer experience misconceptions debunked  MarTechJapan's SoftBank will use AI to soften angry customers' voices  Fast CompanyParloa, a conversational AI platform for customer service, raises $66M  TechCrunchHow did customer service get so bad?  Financial Times


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